The Lobby: Defining Your Company

4/7/2021 (Permalink)

Keurig Lobby

When you enter a business Lobby, what is it that you see? If someone were to blindfold you and walk you into this Lobby, would you immediately recognize the Company it represents?

As a Commercial Sales Manager, I have been in a fair number of lobbies over the years. Some are pretty forgettable, others are quite memorable and clearly define the brand. Keurig in Burlington MA is one of those that is not only memorable, but defines its brand in unmistakable ways.

When you walk in, as you look diagonally to your right, you will see a huge coffee bar with a Barista, ready to make your favorite Keurig drink, free of charge. They are delivering an experience and defining their brand.

Dollar General in Goodlettsville, TN is another brand that created their Lobby as an extension of their Brand. As you walk in, off to the side, is a small but very cool museum of sorts that tells the history of Dollar General and showcases a number of their sponsorships and growth through the years.

Then there are the practical, unfriendly lobbies that have a counter and a couple of chairs for waiting with not much else other than maybe some trade magazines.

Lobbies define the company and the brand, they are the first image, the first impression for those visitors, vendors, customer's and prospective customer's that walk through their doors.

SERVPRO of Derry/Londonderry keeps those Lobbies looking great and smelling fresh and clean, putting the finishing touch on your brand, helping to meet and exceed the expectations of those who walk through those doors.

We offer a number of professional services to help keep your Lobby looking its best: Window Cleaning, Carpet Cleaning, VCT Floor Strip, Seal and Wax, Odor Control, Detailed Deep Cleaning and more...

Contact SERVPRO of Derry/Londonderry for your complimentary assessment. Your Brand defines you, your Lobby should follow suit, let us help you look your best.

VCT Floors

3/17/2021 (Permalink)

Finished VCT Floor

VCT is an acronym for Vinyl Composite Tile. This type of flooring tile is generally found in schools, supermarkets and healthcare settings. It's low cost, durability and ease of maintenance make it an ideal product for these types of institutions, especially in areas where foot traffic is high.

Tile sizes are typically cut at 12' x 12' or 12' x 24'. The surfaces VCT is installed on need to be level, smooth and free of dust, dirt and debris. Installation is with an adhesive that is pliable, allowing the floor material to respond to foot traffic, carts, rollers, etc..., without breaking.

Annual maintenance is recommended for areas with high traffic counts, providing years of service. Maintenance involves stripping of the existing coating, then waxing, using products specific to VCT flooring tiles. The number of coats of wax can vary, but typically between 3 and 4 coats are applied. 

When waxing, care must be taken to put on evenly, thin coats one at a time, allowing for a drying period in between coats, and no walking on floor until product has completely dried.

SERVPRO of Derry/Londonderry has the knowledge, experience and equipment to handle your commercial flooring needs. For a complimentary assessment, contact Chuck Nuskey at chuck@SERVPROderrylondonderry.com.  

Commercial Services: Bio-Hazard

3/17/2021 (Permalink)

Bio-Hazard Symbol

Bio-Hazard can be defined as any biological or chemical substance that is dangerous to human's, animals and the environment. This can include body fluids, human tissue and blood, and recombinant DNA.

The term "Hazard" means that the substances noted can be harmful to you and others, so the cleaning or removing of these substances is best performed by a professional.

An assessment is the first step as we need to know what bio-hazard it is we are dealing with. This determines the types of PPE gear needed/required for clean-up, product choices, disposal requirements, but most importantly, what the customer needs to know to keep their staff and customer's/client's safe.

If you believe your facility has a bio-hazard event, email or Chuck Nuskey at chuck@SERVPROderrylondonderry.com or 603.432.3221 for emergency service. 

ERP Contact List

3/17/2021 (Permalink)

ERP Image

SERVPRO of Derry/Londonderry offers our Commercial clients our proprietary Emergency Ready Plan (ERP). The ERP is a free tool that is accessible on any device (ie: computer or mobile device). 

The ERP includes your business and facility information as well as a list of your utilities and shut-off's should you need to shut something down in the event of a loss. Whether it be your water main or your oil burner, we locate them all for you. These shut-off's are then identified by location and picture, and are easily accessible on your device.

 One of the most important and functional attributes of the ERP is the Contact List. Besides the local PD, FD and Hospital(s), you can include your complete Contractor list (ie: plumber, electrician, fire safety, HVAC, Roofer, Snow Removal, Landscaper, Irrigation Specialist, and most importantly, your Emergency Service Provider: SERVPRO of Derry/Londonderry.

For a demonstration on how the ERP can benefit you, contact Chuck Nuskey at chuck@SERVPROderrylondonderry.com. The assessment and ERP are at no cost, so reach out today and be prepared.

Commercial Services: Graffiti

3/17/2021 (Permalink)

Graffiti

Graffiti defined as writing or drawings made on a wall or other surface, usually without permission and within public view.

The look of graffiti, while some consider to be artistic, in reality, if not performed in the right context or the right location just looks like vandalism, and can bring the value of the building and community down. 

SERVPRO of Derry/Londonderry has the expertise, products and equipment to clean up your building and bring it back to its glory.

For a No-Cost assessment, contact Chuck Nuskey at chuck@SERVPROderrylondonderry.com. 

Protecting Against Vandalism

3/12/2020 (Permalink)

Graffiti & Vandalism

Vandalism is more than an unsightly inconvenience – it’s a threat to your company’s image, leasability, and neighborhood. 

Graffiti, broken windows, damaged doors, pulled fire alarms, equipment theft, arson, squatters, property defacement, landscape sabotage – no matter its form or intention, vandalism is an unsightly mess and an unnecessary expense. 

A single instance of vandalism acts like a ripple in a pond, having greater implications than the initial event. Vandalism can increase your area’s crime rate, contribute to neighborhood blight, decrease your property value, result in repeated maintenance, incur repair costs, cause delays to construction projects, and inhibit leasing agreements. 

“You can put a dollar figure on what it will take to repair or renovate an act of vandalism, but how do you put a price on missing tenant rent, delays to construction schedules, or lost revenue traction?” asks Jim O’Brien, general manager for Vacant Property Specialists (VPS), a security management firm. “These opportunity costs are hard to measure but are a real cost nonetheless.” 

Whether deliberate or unintentional, vandalism can undermine your company’s image and business message. You also don’t want it to shake your employees’ confidence in the building’s safety, says Randy Montelius, vice president of engineering for Communications Engineering Company (CEC). 

While no building is immune to willful destruction, you can effectively reduce your risk by taking preventive measures. 

In the event of vandalism, swift action is one of your greatest allies. A primary goal of vandals is to have their destruction put on display. Remove this satisfaction by immediately wiping out evidence of their acts, says O’Brien.

“Make sure you also communicate with building occupants,” recommends Montelius. ”Let them know what happened and what’s being done to resolve it.”

Lastly, have procedures in place that allow you to reroute maintenance crew for cleanup, retain a restoration company to repair damaged items, and ensure that your security force can be temporarily increased. You should also completely inspect the building for overlooked damage, O’Brien stresses.

Accounting for criminal acts should be part of your emergency response plan. While it may not endanger life safety, you need to have a plan of action in place so vandalism doesn’t impact your business continuity.

SERVPRO of Derry/Londonderry provides services for removal and clean-up of Vandalism and Graffiti. Stop in, call or email for more details.

Why LEED?

3/12/2020 (Permalink)

LEED Certification

Why LEED?

Our buildings can create a healthier, more sustainable future.

Value of LEED

LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building types, LEED provides a framework for healthy, highly efficient, and cost-saving green buildings. LEED certification is a globally recognized symbol of sustainability achievement and leadership.

Economic Benefits

• Gain a competitive edge.
• Attract tenants.
• Manage performance.
• Meet ESG (Environmental, Social & Governance) Goals.
• Cost effective.

Health Benefits

• Happy employees, happy occupants.
• Bring in the good, keep out the bad.
• Indoor environmental quality.
• Reduced pollution.

Environmental Benefits

Reduced energy use and carbon emissions.

• Conserve water.
• Reduce waste.
• Green materials.
• Implement sustainable strategies.

SERVPRO of Derry/Londonderry has a variety of eco-friendly cleaning products that are certified green. Using these approved products helps the efficiency and eco-friendly score of a LEED certified building. Call SERVPRO of Derry/Londonderry and ask about our eco-friendly products and services. 

*Information obtained through the USGBC website.

Preparation Tool

3/5/2020 (Permalink)

Emergency Ready Plan

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

• A no cost assessment of your facility.
  This means there is no need to allocate funds, giving you a great value at no cost.
   
• A concise Profile Document that contains only the critical information needed in the event of an emergency.
  It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.
   
• A guide to help you get back into your building following a disaster.
  This can help minimize the amount of time your business is inactive by having an immediate plan of action.
   
• Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  You have a provider that is recognized as an industry leader and close by.
   
• Identification of the line of command for authorizing work to begin.
  This saves time so we can begin the work of mitigating the damage which can save you time and money.
   
• Provides facility details such as shut-off valve locations, priority areas and priority contact information.
  Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are "Ready for whatever happens."

Ready to sign up? Call or email to schedule.

Developing a Contingency Plan

3/3/2020 (Permalink)

ERP App

Developing a Contingency Plan begins with an understanding of what can happen. Review your risk assessment. Consider the performance objectives that you established for your program and decide how much you want to invest in planning beyond what is required by regulations. 

Assess what resources are available for incident stabilization. Consider internal resources and external resources including public emergency services and contractors. Public emergency services include fire departments that may also provide rescue, hazardous materials and emergency medical services. If not provided by your local fire department, these services may be provided by another department, agency or even a private contractor. Reach out to local law enforcement to coordinate planning for security related threats. 

Document available resources. Determine whether external resources have the information they would need to handle an emergency. If not, determine what information is required and be sure to document that information in your plan. 

Prepare emergency procedures for foreseeable hazards and threats. Develop hazard and threat specific procedures.

SERVPRO of Derry/Londonderry offers an Emergency Ready Plan (ERP) that plays a key role in your overall Contingency Plan. The ERP is a profile of your buildings utilities and their shut-off's and offers the ability to provide a complete list of all your emergency contacts as well as a complete list of contractors, all in one place, and all on the SERVPRO Ready Plan App, free of charge.

Contact SERVPRO of Derry/Londonderry today to schedule your no-cost demo.

Commercial Services

4/3/2018 (Permalink)

SERVPRO of Derry Londonderry is ready to respond immediately and work quickly to clean or restore your business. We understand that your property’s appearance is important and that every hour spent restoring is an hour of lost productivity. When you need a restoration or cleaning professional, SERVPRO of Derry Londonderry has the training and expertise to help make it “Like it never even happened.”

• Small Office Buildings
• Large Office/High-Rise Office Buildings
• Apartment Buildings
• Restaurants
• Hotel/Motels
• Small Retail Stores
• Large Retail/Big-Box Stores
• High-Rise Residential
• Manufacturing & Industrial
• Government/Military

Have Questions? Call Today  603-432-3221

Commercial Building Restoration Services

We are available 24 hours a day to get your Derry Londonderry business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. 

Restoring Your Commercial Property After A Water Damage Event

2/13/2018 (Permalink)

Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events in Derry, Londonderry, Litchfield and Hudson commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Derry Londonderry

SERVPRO of Derry Londonderry specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Call us today at 603-432-3221 with your commercial needs!