Resourceful

4/19/2022 (Permalink)

Pipe Leak

I was given a referral yesterday from a fellow Chamber member, for what the homeowner believed to be a water leak in her finished basement drop ceiling. Upon removal of the wet ceiling tiles, it was evident that the drain pipe from the kitchen sink above was leaking.

I asked the customer if she had a plumber, she stated she didn't. I immediately made a call to Andrew Chesney of Southern New Hampshire Plumbing and Heating (SNH). As he happened to be in the area and just finished a call, he was at the residence in less than 10 minutes and made the repair within 20 minutes of arriving.

The homeowner, who was initially distressed to see the leak and the accompanying mold, was shocked and amazed that the response time for SERVPRO to show up and assess the problem, and SNH to come out and repair the leak, all happened within 2 hours of her initial inquiry.  

My referral source proved to be a valuable resource to his friend, SERVPRO proved to be a valuable resource to their customer. Knowing who to call when there's an emergency, responding quickly, and providing exceptional service puts you out in front of your competition. 

Professionalism

4/19/2022 (Permalink)

SERVPRO Cleaning

When I moved to TN back in 2009, we had the local internet provider come out and install the cable needed to be connected.

The technician arrived on time, introduced himself, explained what he intended to do, and began work. He started on the outside, running the line from the pole into the home.

He knocked on the door and entered to perform the remainder of the service from the inside. No booties on his shoes, asked to borrow my battery powered drill to drill a hole for the cable to enter the home, didn't connect the junction box with plugs, just screws into the sheetrock, then left the dust and debris from the work on the floor. Oh, and did I mention a greasy hand print on our wall.

While first impressions were good, it went downhill fast from there. Poor training? Inconsiderate of other peoples property? No pride in his work?

Little things mean the most when performing work in or on a residence. Think about any bad experiences you've had and what made them bad. Then think of great experiences you've had and what made them great.

Be and do the great things then reap the rewards of your extra efforts with great reviews, customer advocates and referrals.

Basket of Services

3/17/2021 (Permalink)

SERVPRO

When I first started working with SERVPRO of Derry/Londonderry as the Sales/Marketing Manager, I wanted to see how SERVPRO was recognized in our territory. I was surprised to learn that we were thought of as a cleaning company. While the services we perform could technically be considered cleaning, they don't fit the generic perception of cleaning. We are so much more than that.

SERVPRO of Derry/Londonderry offers over 20+ services. Noted below is a list of the most common services we offer:

Emergency Services

Water Mitigation & Clean-Up

Fire/Smoke/Soot Clean-Up

Storm Damage Clean-Up

Board-Up Services

Disinfectant Services

Bio-Hazard & Crime Scene Clean-Up

Sewage & Septic Back-Up Clean-Up

Maintenance Services

VCT Flooring Strip, Seal & Wax

Carpet Cleaning

Deodorization

Floor to Ceiling Detail Cleaning

HVAC & Duct Cleaning

Exterior Pressure Washing

Commercial Kitchen Deep Clean

Misc Services

Mold Testing & Remediation

Wildlife/Pest/Rodent Clean-Up & Sanitization

Graffiti & Vandalism Clean-Up & Removal

Post Construction & General Construction Clean-Up

Emergency Ready Plan

and more...

For more details on any of the services noted above, contact Chuck Nuskey at chuck@SERVPROderrylondonderry.com. 

SERVPRO of Derry/Londonderry Veterans: Our Everyday Heroes (Pt III)

3/1/2021 (Permalink)

US Naval Station Great Lakes

SERVPRO of Derry/Londonderry is fortunate to have three (3) staff members who have served in various branches of the US Armed Forces. Today's blog is going to feature one of our Technicians, Dan Estabrook.

Dan joined the US Navy on Sept 1, 1966 and attended Hospital Corps School at Naval Station Great Lakes, Lake County IL. Upon graduation, Dan was a Hospital Corpsman whereby he attended Field Medical School at Marine Corps Base Camp Lejune, Jacksonville, NC. He was then assigned to the Hospital at Naval Station Great Lakes until Aug 1968.

His Orders came in to deploy to Okinawa until late Sept 1968, then off to Vietnam with a Marine Unit until July 1969.

He rejoined the US Army Reserves and National Guard in 1976 and served until retirement from service after 30 years of service in the Military.    

Dan is a wealth of knowledge on MLB Baseball and loves sports in general. He resides in Concord, NH, is happily married and spends the harshest part of the New England Winters in sunny Florida.

Dan is a tireless worker and a huge asset to SERVPRO of Derry/Londonderry. We are grateful for his years of service and dedication to our Country. Unfortunately, as Dan is in FL right now, he wasn't able to send us a picture of him in his uniform as they are all at home in Concord.

SERVPRO of Derry/Londonderry Veterans: Our Everyday Heroes

2/16/2021 (Permalink)

Jimmy Lyndes, USAF

SERVPRO of Derry/Londonderry is fortunate to have three (3) staff members who have served in various branches of the US Armed Forces. Today's feature staff member is our Operations Manager / Co-Owner, Jimmy Lyndes. 1) Branch of Service: USAF2) Enlistment Date: 19893) Specialty: PERSCO (Personnel for Contingency Operations)4) Years of Service: 3 Active and 3 Reserve5) Favorite Station: San Antonio, TX6) Rank upon Discharge: E4 (Senior Airman) Jimmy joined the Air Force right out of high school (1989) for the GI Bill ($ to pay for college). He served in Desert Storm and traveled to all of the locations in theater and processed replacement specialties (men/women who’s service time was up, injured or died). Jimmy resides in Dover, NH and has two beautiful daughters.  SERVPRO of Derry/Londonderry is an independently owned franchise and managed/operated by Jimmy, his twin brother Jamie and his older brother, Jum.

SERVPRO of Derry/Londonderry Veterans: Our Everyday Heroes

2/3/2021 (Permalink)

Tyler McWalter: US Army

SERVPRO of Derry/Londonderry is fortunate to have three (3) staff members who have served in various branches of the US Armed Forces. Today's blog is going to feature one of our Senior Technicians and Project Supervisor, Tyler McWalter.

1) Branch of Service: US Army

2) Enlistment Date: 2012

3) Specialty: Diesel Mechanic

4) Years of Service: 3

5) Favorite Station & Why: Fort Bliss, TX. "It's always warm." (As a NH resident during the winter months, I can appreciate that.)

6) Rank upon Discharge: E3

Tyler resides in Hudson, is married and the father of three beautiful children.

So, if you see Tyler out and about, working hard to service our customer's, give him a shout out and a thank you for his service to our Country. 

The Best Choice

3/2/2020 (Permalink)

SERVPRO Service Professionals

Why choose SERVPRO of Derry/Londonderry to handle your emergency?

24 Hour Emergency Service

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Derry/Londonderry provide emergency restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Highly Trained Specialists

SERVPRO professionals specialize in water damage restoration, fire damage restoration, mold remediation, storm damage restoration, and a number of cleaning services including bio-hazard, vandalism and graffiti, smoke and soot, carpet and detail house and office cleaning.

Advanced Technology

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO to restore a property back to preloss condition quickly, reliably, and more effectively.

National Footprint

With more than 1,700 franchises nationwide, SERVPRO is a leader in the restoration industry, and its professionals are faster to any size disaster. SERVPRO franchise professionals are available 24 hours a day/7 days a week and are ready to restore or clean your property.

Striving for Excellence

2/28/2020 (Permalink)

Entrepreneur Magazine Ranking 2018

As a national leader in cleanup and restoration, it’s only natural for SERVPRO to receive regular recognition for excellence in a variety of fields. View our list of awards below for a sampling of SERVPRO’s awarded achievements.

2018

Entrepreneur Magazine
Ranked #12 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

2017

Entrepreneur Magazine
SERVPRO ranked #1 in the Restoration Services category

2016

Entrepreneur Magazine
Ranked #4 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

2015

Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

2014

Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

2013

Entrepreneur Magazine
Ranked #7 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

2012

Entrepreneur Magazine
Ranked #4 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

Forbes Magazine
Ranked #5 "Top 20 Franchises For The Buck"

2011

Entrepreneur Magazine
Ranked #8 Franchise Opportunity overall
SERVPRO ranked #1 in the Restoration Services category

CNN Money.com
Ranked #7 Franchise Opportunity overall

Dunn Bradstreet
2011 All Business AllStar Franchise
Ranked #9 Franchise Opportunity overall

2010

Dunn and Bradstreet
Ranked #9 Franchise Opportunity overall

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #9 Franchise Opportunity overall in 2010

2009

Entrepreneur Magazine
Ranked #1 in the Restoration Services category
Ranked #28 Franchise Opportunity overall in 2009

The Category SERVPRO of Derry/Londonderry is most proud of is where we are ranked #1 in Restoration Services. We strive to make a positive difference in the communities and customers we serve.

The SERVPRO Story

2/28/2020 (Permalink)

Ted and Doris Isaacson

Ted and Doris Isaacson created SERVPRO in 1967 as a painting business in Sacramento, California. With a background in cleaning and restoration, Ted and Doris soon transformed the company into a franchisor of cleanup and restoration specialists.

After selling the first franchise in 1969, SERVPRO continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 franchises in 1979.

SERVPRO relocated its corporate headquarters from Sacramento to Gallatin, Tennessee, in 1988 to place itself within 600 miles of 50% of the U.S. population.

At the time of the relocation, the SERVPRO System consisted of 647 franchises.

The company's headquarters quickly became a key contributor in its community, and in 1991 the Nashville Business Journal named SERVPRO Industries, LLC, the Small Business of the Year. The company continued its impressive growth, selling the 1,000th Franchise in 2000. Learn more about our Awards and Recognition.

In 2005, SERVPRO Industries, LLC,  moved to a new 140,000-square-foot, state-of-the-art facility in Gallatin to provide more room for expansion.

On March 26, 2019, SERVPRO and Blackstone (NYSE:BX) announced that private equity funds managed by Blackstone (“Blackstone”) have recapitalized SERVPRO. Blackstone is acquiring a majority stake in SERVPRO as part of Blackstone’s Core Private Equity strategy, which is designed to hold investments for much longer periods of time than traditional private equity. The Isaacson family will be re-investing alongside Blackstone and will continue to be significant shareholders in the business going forward. 

Blackstone is one of the world's leading investment firms. They seek to create positive economic impact and long-term value for their investors, the companies they invest in, and the communities in which they work. 

More than 1,700 franchises are operating nationwide, and SERVPRO continues to grow. The need for experienced, trained, and professional cleanup and restoration experts is recession resistant, and the growth potential inside of a proven system presents an opportunity for prospective franchisees.

With a proud history, a positive current growth, and a bright future, SERVPRO will press on toward becoming the premier cleaning and restoration company in the world.

Time Management

5/13/2019 (Permalink)

Emergency Time Management

SERVPRO of Derry/Londonderry makes it a point to stay in touch with their commercial customer base on a regularly scheduled basis, ensuring that should an emergent situation ever occur, SERVPRO will be one of the first calls they make. 

What we do after the call is really what matters most. Our response time is always within an hour of your initial call, and most times within minutes if you call our office number directly.

We will be onsite within four hours, ready and prepared to mitigate the damage, every day of the week, 24 hours per day.

If your loss is being managed by your insurer, per requirements from most insurance providers, we will provide a verbal briefing, or a description of the loss, the mitigation performed, and what it is going to take to get your home or business back to where it was.

Time management of this process is crucial in preventing further damage, limiting the cost of restoration or reconstruction, but also working to keep you in your home or to keep your business operating. 

For more information on our process, please check out our website, or better yet, contact me to discuss in person. There is never a commitment required to have a conversation.